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shipping & returns
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1. Shipping
Made-to-order items are shipped within 4-6 weeks of purchase. One-of-one and readymade items are shipped every Tuesday (unless otherwise specified).If both made-to-order and one-of-one pieces are ordered at the same time, they will all be delivered according to the made-to-order delivery schedule. If you want to receive your one-of-one pieces before, please make separate orders.crochetcookey pays for half of your shipping fee, which is reflected in the price at checkout.
Taxes and dutiesProduct prices are listed in Pounds and include taxes but exclude any customs duties or import fees. All orders are shipped from Japan, and for customers outside Japan, any applicable duties, VAT, or import taxes will be the responsibility of the customer.
For small, low-value handmade items (such as coasters), most parcels pass through customs without additional charges, but this cannot be guaranteed. Higher-value items (such as garments or commissions) are more likely to incur local taxes or duties depending on your country’s regulations.
Unfortunately, crochetcookey cannot estimate the exact amount you may be charged—your local customs office should be able to provide guidance. crochetcookey cannot be held responsible for any actions, costs, taxes, or delays caused by customs processes over which it has no control.
Insurancecrochetcookey insures each purchase during time in transit until it is delivered to you. All orders require signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes, you also accept that signature by the third party is sufficient proof of delivery and fulfilment by crochetcookey.
2. Returns, exchanges and alterations
If you are not entirely satisfied with your purchase, we're here to help.crochetcookey has a 14-day return & exchange policy: you have 14 days from when your order is delivered to ship it back for a refund, exchange or alteration.No cancellation and exchange on made-to-order and tailor-made items if the product has already gone into production. No return on or exchanges on made-to-order items.Returns are accepted on one-of-one garments only. Please feel free to ask any questions prior to ordering to avoid confusion about your item, we will offer personal assistance to any customer.We can provide an extra adjustment of your garment if necessary. Contact us at crochetcookey@gmail.comAny claim must be submitted in 14 working days following receipt of the Product(s). They must be sent in their original condition (packaging, accessories, tag.), For any return, the Customer shall first contact the customer service via e-mail at crochetcookey@gmail.com to inform us of his/her/their decision to use his/her/their right of withdrawal.The Product(s) must be returned with a tracking number to:
KIMBERLEY COOKEY-GAM (CROCHETCOOKEY)
3-25-12
SHIMOYOSHIDA, FUJIYOSHIDA
403 0004,
YAMANASHI, JAPAN
Any parcel returned after the prescribed time frame shall be refused and returned to the sender. No parcel returned as cash on delivery shipping shall be accepted, whatever the reason. The costs and risks pertaining to the return of Product(s) are borne by the sender.
In order for the customer service to accept the return, the Product(s) must be returned in full condition in its original packaging, undamaged, with its label attached, not worn, accompanied by all of its accessories, and a copy of the purchase invoice.
The Customer shall not have to justify the reasons or pay penalties, with the exception of return costs and all potential customs duties.crochetcookey cannot be held responsible in the event of loss, theft or damage of the parcel. Parcels for which the Customer’s identification (surname, first name, address) is not possible shall be refused.On receipt of the Product(s) returned by the Customer, the customer service shall send a confirmation of receipt of the Product by e-mail.
crochetcookey cannot undertake to reimburse the standard delivery costs.